Four Things about Case Studies: Thing 2: Finding your Hero

case study candidates

From Case Study to Success Story – Building Trust in the Water Industry

Introduction

We’ve seen how to build a success story from a water industry case study. Another key thing you need to turn your case study into a compelling success story is a Hero.  A critical part of the story is selecting the right case study candidate to interview.  You want someone who is happily using your product, but they also need to be able to talk about how your product solved their problem. 

Thing 2, when moving from a case study to a success story, is about how to find the Hero of your success story.

Thing 2: Finding your Hero

Who is a Hero?

It is important to find a case study candidate that qualifies as a hero for your success story.  You want a smart business leader who identified a challenge or just a better way to solve a problem.  Someone who checked out the different options and picked your solution.  So, you want someone who has:

  • an in-depth product knowledge;
  • experienced remarkable or even unexpected results;
  • a recognizable brand name; and/or
  • switched from a competitor’s product to yours.

Your Hero should know your product or service well.  That product knowledge will come through during the interview.

Where is your Hero?

So, how do you find your Hero?  You can look for people who are already talking about your product or you can start by canvassing customers.

Find people who already love your product/service.

Check with your sales and service teams.  They hear directly from clients and customers and may know of specific customers that had outstanding results and are happy to talk about it.

Check on review sites on the internet.  Your customers may be posting reviews of your products.  Customers may be talking about you on social media sites. 

Send out emails to a list of customers

Customers on your email list are another source of potential candidates.

When using email for reach out to case study candidates, you need to follow a few simple rules:

  • Keep your first, introductory email short and to the point. Suggest a time and date to chat further but no specific details.
  • Mention them by name in the email.  Don’t send out generic emails; make it personal.
  • Include your own name, too.  Let them know who they are dealing with.
  • Be complimentary. Boost their ego and make them feel special for being asked to participate.  It may make them more likely to agree to participate.
  • Attach the questions you’d like to ask. This will help them decide whether they want to work with you on your success story.

Will the Hero participate?

You may need to convince your Hero to participate.  Emphasize the benefits of being a Hero.  You could offer a monetary incentive, but this tends to come off as a bit dubious.  Convince your case study candidate that participating in a case study is really about free publicity and thought leadership. 

Your Hero should understand that being part of this success story is a win-win situation.  You get to tell your good news story and it gets the Hero’s company out on your channels as well as theirs.

Is the Hero right for the job?

Once you have a short list of case study candidates you need to decide which hero is right for the job.  Conduct a brief interview with each candidate and ask these three questions to reveal all:

  1. Tell me about your company.
  2. Which of our products do you use?
  3. What benefits have you gotten from our products?

You want someone you will give you complete answers.  It would be even better if they volunteer information.

Avoid those who give vague, and/or short, answers.  If they can’t define the benefits they have enjoyed, move on.  While chatting, make sure your Hero is going to be easy to work with.  You will be connecting with them several times over the course of the project.

Let the runners-up down easy

After you decide on the hero for your success story, be sure to let the runners-up down easy.  Let them know that you appreciate their time, but their story is not in line with current marketing strategies.  You may want to use their story in future.

Conclusion

Your case study candidate is the hero of your success story.  By picking the right hero and interviewing effectively, your case study will almost write itself.

In next week’s post we look at to conduct the interview to get the most out of your time with the client in Thing 3: Your Hero may need help….

Are you so busy making a difference to your clients that you don’t have time to tell your good news stories?  Have you solved a wastewater problem for a client, a community, a country? Then get that story out there!  Let the world know how your company solves problems and makes a difference.

That’s where WATER COPY comes in.  I research and write top quality science-based success stories.

Contact me to discuss your next case study project.

CONTACT A CASE STUDY WRITER

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Four Things about Case Studies: Thing 1: Build it as a Success Story

case study writer


From Case Study to Success Story – Building Trust in the Water Industry

Introduction

In the water industry, trust is everything.  Building trust with your customers and prospects is critical to improving sales.  In the water industry, case studies are unbeatable at building trust. 

Unfortunately, case studies about water industry products and services are often dense, difficult to read, and, frankly, a bit dull.  Used to convey complex technical information about a solution to someone’s problem.  Written to a strict formula. No pizazz.

As a powerful bottom-of-funnel tactic, you want your case study to resonate with your audience.  To do that, you need to present it as a success story.  A compelling story of how your solution solved a client’s problem. 

case study sriter

In this first post in the series Four Things about Case Studies: From Case Study to Success Story – Building Trust in the Water Industry we look at Thing 1: Build it as a Success story.  Use these 5 key blocks to build a case study that is also a compelling success story. 

Match the story to your audience

The goal of a case study is to build trust in your product and in your brand.  This makes them an excellent tactic for the bottom of your sales funnel.  After reading your case study, you want your ideal customer to feel that:

  • you are experienced in their industry;
  • you understand their industry’s specific needs; and
  • you know how to get industry-targeted results.

To do that you need to know your audience. If your system applies across verticals, target that part of your audience that will appreciate the challenges faced by your Hero.

Be sure to consider the ‘skimmers’

With so much content out there, many of us have become ‘skimmers’.  We skim headlines and section headings to see if the content is relevant to our needs.  For skimmers, you should include an executive summary.  Craft a mini-headline to capture attention and then, in a couple of sentences, or better yet dot points, summarize the case.  Highlight the relevant aspects that made it a success story. 

Thing 1: Build it as a Success story

Stories have a beginning, where a hero is faced with a challenge.  Stories have a middle, where a solution is presented.  And they have an end, where the results of the solution provide benefits to the hero.

Case studies should follow this same progression.  Thus, there are 5 basic blocks needed to build a case study into a success story:

  1. The Customer (Hero) block
  2. The Challenge block
  3. The Solution block
  4. The Results block
  5. The Future block

Let’s break down each block and see how the facts and details of your case study can be crafted into a success story.

Block 1:     The Hero

This first block is like the prologue to a novel.  This is where you set the scene for your story.  Tell us about your featured customer – the Hero of the success story:

  • what do they do;
  • what they want; and
  • what they need.

Describe the customer as an industry leader and innovator who found creative ways to solve a business problem, using your product, of course.  Describe them as your Hero.

Remember, although it was your product or service that saved the day, the customer is always the Hero of your success story.  Always treat your product as a supporting character.  [Next week’s post looks in more detail at how to find a Hero for your success story.]

Block 2:     The Challenge

case study writer

In the Challenge section you describe the obstacles your Hero was facing before he found your solution.  It is important to provide the context right up front.  The key here is to make the challenge universal to the industry, to engage your chosen audience.  Explain how the customer’s business challenge sits within their industry.  You want your readers to be able to relate to the Hero’s problem.

Block 3:     The Solution

Here in the middle of the success story comes the solution.  This is where the Hero decides to implement a solution to their challenge. 

Take your readers on a journey as the Hero searches for a solution.  Explain how your solution compares to any others on the market.  And, of course, your solution proves to be the one that can save the day.

In this section you explain:

  • how your Hero found your solution;
  • how and why they picked your solution; and
  • how the solution was rolled out.

Be sure to highlight specific features that appealed to that customer.

You can also provide details of the implementation of the solution.  However, if there were major complications with this stage, you may want to leave that out.

Block 4:     The Results

The results section is where the data and technical details come in.  This is where you provide proof that your product solved the problem presented in the challenge section.  Charts and graphs describe the data visually.  This not only helps your reader understand your solution, but also breaks up blocks of texts.

Use data relevant to the story.  Summarize large data sets where appropriate and use colors in graphs to highlight trends.  The last post in this series helps you pick the best visual for your data.

When describing the benefits of your solution, hard numbers are always better.  Numbers like: ‘boosted revenue by 63%’.  However, if all you have is soft benefits, like ‘saved time’ these can also work.

Block 5:     Into the Future

As with an epilogue to a novel, this section is often missing from case studies. But describing the Hero’s use of your solution into the future can be powerful in generating trust.  Tell how your products will be an essential part of their operations moving forward. 

You should explain how your support services provide benefits over the long term.  It demonstrates your commitment to your customers’ on-going success.

One more thing…

In the water industry, the impacts of your solutions can roll out over time.  Positive business and environmental impacts take time to develop.  Consider keeping up with your customers and chronicle how your solutions continue to provide benefits.  This lets readers see that your goal is not only to help with immediate needs, but also to ensure long term results

This is particularly effective in the water industry as your solutions often provide benefits beyond your immediate customer.  Managing water resources sustainably provides benefits to the community and the environment.  Tell that story, too.

Conclusion

For your case study to resonate with your audience, bring in leads, or close a sale, you need to present it as a success story.  A compelling story of how your solution solved a client’s problem. 

In this post we looked at the key building blocks to a successful case study.  How to write your case study as a compelling success story. 

Come back next week to find out how to find the perfect Hero for your success story in Thing 2: Finding your Hero.

Are you so busy making a difference to your clients that you don’t have time to tell your good news stories?  Have you solved a wastewater problem for a client, a community, a country? Then get that story out there!  Let the world know how your company solves problems and makes a difference.

That’s where WATER COPY comes in.  I research and write top quality science-based success stories.

Contact me to discuss your next case study project.


CONTACT A CASE STUDY WRITER

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How to plan your content to generate leads and boost sales: Step 5: Document, implement, and review your plan

content marketing plan

A strategic content marketing plan in 5 easy steps

Introduction

CMI research shows that a documented content marketing strategy is far more effective than one that isn’t written down. Yet, only 48% of B2B marketers have developed and documented a plan.  

In the last post of the series: How to plan your content to generate leads and boost sales Step 5: Document, implement, and review your plan, we discuss the importance of documenting, implementing (yes you do need to implement it!), and reviewing your strategic content marketing plan.

Step 5:     Document, implement, and review your plan

You’ve spent a lot of time (yours and others on the team, hopefully), pulled together a lot of information, and identified a lot of actions going through this planning process. Now document it!  You will generate a powerful statement about your intentions.  About how content marketing will achieve your desired business outcomes.

A documented strategy helps you gain support from the executive team.  A plan keeps content producers strategically aligned.  However, it doesn’t have to be complex or overly long.  In fact, with a short, sharp targeted plan it may be easier to gain traction with management.

Document it: A simple, 5-step plan template

A simple plan is a great place to begin if you have no documented strategy at all. If you have a detailed strategy but struggle to gain traction, boiling it down to a simpler format may make it easier to implement. A documented strategy can help you:

  • crystalize your content marketing strategy,
  • gain stronger buy-in more quickly from executives or clients, and
  • keep content producers strategically aligned.

Regardless of the format, the point is to get it down on paper and get everyone to agree to its resourcing and implementation.

I have developed a template for a Strategic Content Marketing Plan based on these 5 steps.  You can download a free copy of the template here.

Implement it

Effective implementation is about developing and delivering tactics that support the strategy.  Three powerful tactics are whitepapers, case studies, and newsletters. 

Whitepapers

White papers, being persuasive essays, are a powerful way to market your product, process, or service.  They pull in potential buyers by providing rich, substantive content that educates, rather than sells.  Like an academic paper, an effective white paper is well-researched and based on established facts and logical arguments.

content marketing plan

An effective white paper is persuasive without the hard sell (Fig.1).  By avoiding fluff and the heavy sales pitch, your white papers will have a lasting, lucrative value that can have a measurable impact on your brand’s bottom line.

As well as engaging and educating your clients, white papers make an excellent call to action in a strategic content marketing campaign.  Downloading the white paper indicates an interest and should be followed up.  Collect email and names when they request the download, providing valuable contacts to add to your list.

Case Studies

Case studies, also known as ‘good news stories’, are powerful lead generators and should be part of the mix of tactics in your strategic content marketing plan.  This is of particular importance for the professional service firms.  Competition is fierce in the water world and keeping your brand relevant by telling your success stories is an effective tactic (see Figure 2). 

content marketing plan

A good marketing case study not only highlights your outstanding work, it can also serve as a teaching tool that gives readers a better understanding of the ways your products, processes, or services can help them solve their problem.  Case studies can be published on social media, on your website, and in your periodic newsletter. 

Newsletters

In the competitive world of water and wastewater treatment, maintaining strong relationships with current and potential clients is critical.  Newsletters, delivered to your email list, are a cost-effective tactic to build relationships and to position your firm as thought leaders in your field (fig. 3). 

content marketing plan

Content for your newsletter can come from all areas of your firm and can really tie the various parts of your content marketing strategy together.  By re-purposing content from case studies and white papers you not only leverage these content assets in new channels but also keep you top of mind with your clients.

Whatever your goals, however many tactics you have identified, your audience will not benefit if you don’t implement your content marketing plan.

Review it

content marketing plan

Your strategic content marketing strategy is a living document.  You need to review the plan regularly to ensure it remains relevant.  Within the plan itself, specify review periods for all sections of the plan.  Review periods will be different for each section of the plan:

  • Goals – 5-yearly
  • Content Calendar – annually
  • Audience – annually and/or event-based
  • Metrics – quarterly

Conclusion

Content is here to stay.  If your company wants to stay on the top pages of Google, it is going to have to use content marketing.  And effective content marketing is only possible with strategic planning. 

Go through the process.  Document it.  Implement it. Review it.  Your success is guaranteed!

If you don’t document your plan, it won’t be effective. 

Download a free template that allows you to develop your strategic content marketing plan in 5 easy steps!

GET YOUR FREE TEMPLATE HERE!

WaterCopy: Expert and professional B2B content writer for the water and environmental industries

Do you have need high-quality content to satisfy your audience?  Do you struggle producing enough white papers and case studies? Lack the time to write those blogs, that newsletter article?

That’s where WaterCopy comes in!

I am a highly-qualified environmental scientist, an expert in researching and writing top quality science-based content. Given the opportunity I will produce a quality content asset that will continue to bring value long after the investment is made. Contact me to discuss your next content project.

content marketing plan

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How to plan your content to generate leads and boost sales: Step 4: Metrics that mean something

content marketing metrics


A strategic content marketing plan in 5 easy steps


Introduction

How do you know if your content is ‘working’? 

Over the past weeks we’ve seen how goals, audience, and tactics for your content marketing change through the sales funnel.  But you will never know if your content achieved the intended goal if you don’t track metrics. 

It is important to tie the metrics to the goals of your content marketing strategy.  You must also make sure that systems are in place to track the chosen metric.  Develop procedures to make sure all metrics are monitored.  Ensure that both positive and negative results are actioned.

content marketing metrics

In this week’s post we align metrics to your goals, the audience, and tactics as they change through the sales funnel.:

  • Did your content build AWARENESS at the top of the funnel?
  • Did your content enable EVALUATION in the middle of the funnel?
  • Did your content CONVERT leads into customers at the bottom of the funnel?

Step 4:     Metrics that mean something

Top-of-funnel metrics

Top-of-the-funnel goals aim to build awareness of your brand and your solution.  Your metrics need to tell you if the tactics you use are achieving those goals.

Although site engagement rates are fun to watch, they are little more than vanity metrics.  Metrics for site engagement include:

  • bounce rates,
  • number of site visits and
  • average session length.

When another website links to a page on your website, like your blog, it increases your number of inbound links.  Search engines use the number of inbound links to rank your site. The more the better!

Monitoring traffic by channel will help you focus appropriate tactics on all channels.

When visitors don’t respond to your call-to-action, you move them to your retargeting list. You then segment the retargeting list and retarget them based on their site activities.

Middle-of-funnel metrics

In the middle of the funnel you are trying to keep prospects moving through the sales funnel.  You are offering lead magnets to increase leads and email list growth.  Metrics that will help in the middle of the funnel include:

  • Number of leads generated and email list growth are direct measures of an asset’s success.  You can track lead growth through a CRM and email list growth through email service providers like MailChimp.
  • Offer conversion rate tells you how many visitors opted in to your lead magnet offer.  It is quoted as a percent of total visitors to your landing page.
  • Retargeting list growth allows you to try other engagement options with visitors that didn’t take up the original offer.
  • Newsletter email open/click-through-rate helps you learn what interests your list; what headlines and content are working.

Bottom-of-funnel metrics

At the bottom of the funnel you want to keep your list happy.  You don’t want to bombard them with offers.  You want to keep upselling and cross-selling.  You may want to retain customers on any pay services you offer. So, what metrics will tell you if your prospects are happy?  Of course, the number of sales-qualified leads is the important metric at the bottom of the funnel.  However, other metrics are worth considering:

  • Offer conversion rate is determined by dividing the number of purchases by the number of sales page visits. 
  • Promo email open/click-through-rates can be monitored by your list manager. 
  • Retargeting list growth represents another opportunity to target leads with alternate offers to spark their interest.
  • By determining your average customer value, you can decide how much you can spend to acquire customers.
  • Retention rate will tell you how many customers stayed with you during a given period.  To calculate, subtract the number of customers acquired during the period from the number you have at the end of the period.  Then divide that number by the number of customers you had at the start of the period.
  • By monitoring buyer recency/frequency rates, you can keep your brand and messaging in front with quality content.

Conclusion

Over the past few weeks we have seen how goals, audience, tactics, and metrics for your content marketing change through the sales funnel:

content marketing metrics
  • At the top of the funnel your goals, tactics and metrics focus on building AWARENESS of your brand, your solution.
  • In the middle of the funnel your goals, tactics and metrics aim to provide information that encourages EVALUATION of your solution.
  • At the bottom, your goals, tactics and metrics need to CONVERT leads into customers.

The final step, Step 5, in the process is to make sure you document you plan and incorporate regular reviews to keep the document live.

WaterCopy: Expert and professional B2B content writer for the water and environmental industries

Do you have need high-quality content to satisfy your audience?  Do you struggle producing enough white papers and case studies? Lack the time to write those blogs, that newsletter article?

That’s where WaterCopy comes in!

I am a highly-qualified environmental scientist, an expert in researching and writing top quality science-based content. Given the opportunity I will produce a quality content asset that will continue to bring value long after the investment is made. Contact me to discuss your next content project.

content marketing metrics

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How to plan your content to generate leads and boost sales: Step 3: Choose tactics that achieve goals and engage prospects

content marketing tactics

A strategic content marketing plan in 5 easy steps

Introduction

Is your content achieving your goals?  Is it talking to your audience?

We have looked at how important goals are to strategic content marketing.  We saw how your audience changes through the sales funnel.  Now you need to develop content that will achieve your goals by engaging your audience.

Step 3:    Choose tactics that achieve goals and engage prospect.

content marketing tactics

This week we look at the types of content -tactics – that will support and encourage your prospects in their journey through your sales funnel.

For you see, the tactics you use to deliver your content will change, along with your goals, through the sales funnel:

  • At the top of the funnel your content needs to build AWARENESS
  • In the middle of the funnel, content must enable EVALUATION
  • At the bottom of the funnel, your content needs to CONVERT

Top-of-funnel tactics

At the top of the funnel you are striving to build awareness.  Awareness of your brand and your products.  Awareness that your solution will solve your prospects’ problem.  You may even need to make your prospects aware that they have a problem, a problem you can solve!

At the top of the funnel you provide quality information that informs your audience.  Content should be engaging and informative not full of hype.

There are many tactics that are effective at the top of the funnel. 

  • Blogs are a brilliant top-of-funnel tactic.  Provide relevant and timely information about your industry and provide it consistently.  Decide on a schedule and stick to it.
  • When you upload a blog you then post social media updates with links back to your blog and website.
  • Whitepapers are a great call to action.  By downloading the white paper, prospects are showing an interest.  Be ready to draw them further into your sales funnel.
  • Infographics provide information in an entertaining and easy to digest format.  By requiring an email address to download, they become a powerful call to action.
  • Newsletters build and maintain relationships.  Keep the content 80% information/ education and 20% about how you work, how you interact with your community, your employees.
  • Provide primary research on trends in your industry.  Conduct and report on surveys of your customers about their pain points, issues with current solutions, emerging trends.

Regardless of the tactic used, always provide value.  The top of the funnel is about building awareness.  Establishing trust. And that only comes through quality content provided consistently.

Middle-of-funnel tactics

In the middle of the funnel your prospects are evaluating your solution.  Making comparisons.  Showing some interest but keeping a distance.

Therefore, in the middle of the funnel, your tactics should provide information that will assist them in their evaluation of your solution.

content marketing tactics

What is a lead magnet?  A lead magnet is an irresistible bribe that gives a specific chunk of value to a prospect in exchange to their contact information. The middle of the funnel is all about lead magnets.  Lead magnets that compel your prospects to take action. 

In the middle of the funnel the best tactics that are also excellent lead magnets include:

  • Educational resources including case studies, free reports, eBooks, and white papers.  Numbered-list white papers are very effective in the middle of the funnel.  They provide information in an easy-to-read and skim-able format. 
  • Useful resources can be even more powerful than educational resources as lead magnets.  Checklists, templates, tool kits, resource lists all provide that chunk of value that compels your prospect to give you their contact information.
  • A quiz or survey on a relevant industrytopic can entice readers to divulge contact details as well as provide valuable information for blogs and articles.
  • Webinars and events are an opportunity to provide valuable content while gathering contact information.

In the middle of the funnel your tactics must continue to provide valuable information.  Information your prospects are willing to trade their contact details for.  Lead magnets that change prospects into leads.

Bottom-of-funnel tactics

At the bottom of the funnel you are striving to convert your leads into customers.  Here you need to provide specific details about your solution.  Enough detail to convince your lead that your solution will in fact solve their problem.

At the bottom of the funnel effective tactics include:

  • Showing how your solution works with a demo/free trial.
  • Providing specific, technical information in a backgrounder white paper.  Give your leads all the information they need to convince themselves that your solution will solve their problem.
  • Using customer success stories to demonstrate how your solution worked for a specific customer.  These stories are closer to testimonials than case studies.  The point is to demonstrate your solution and your services.

Conclusion

We can now see that the tactics you use change as your goals change through the sales funnel.  It is also clear that mapping your content to your buyers’ journey is critical for a good return-on-investment for your content:

Next week, we measure how well your tactics are working through metrics in:

Step 4: Metrics that mean something

WaterCopy: Expert and professional B2B content writer for the water and environmental industries

Do you have need high-quality content to satisfy your audience?  Do you struggle producing enough white papers and case studies? Lack the time to write those blogs, that newsletter article?

That’s where WaterCopy comes in!

I am a highly-qualified environmental scientist, an expert in researching and writing top quality science-based content. Given the opportunity I will produce a quality content asset that will continue to bring value long after the investment is made. Contact me to discuss your next content project.


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How to plan your content to generate leads and boost sales: Step 2: ‘Speak’ to the right audience

content marketing audience


A strategic content marketing plan in 5 easy steps

Introduction

In your industry, the sales funnel is long, and many people are involved in the decision-making process.  To target your content to the right audience, you will need to identify the key personas in each stage of the sales funnel.  Your content can then be crafted to provide value to each of them.

Thus, after establishing the goals for your content, the next step in developing a strategic content marketing plan is to identify your audience. 

Step 2: ‘Speak’ to the right audience

content marketing audience

To identify the right audience, you start by answering these key questions:

  • Who is our content meant to reach at each stage of the sales funnel?
  • How can we provide value to each of them, beyond our products and services?
  • How can we use our content to support them through their buyer’s journey?

By identifying the key personas in each stage of the sales funnel, your content marketing can be strategically targeted. 

Developing key personas

You can start to develop key personas by looking at your current client base and answering a few simple questions like:

  • Do your clients all work at companies of a certain size?
  • Do they hold similar job titles?
  • Do they work in the same industry?
  • Do they use the same software?

This will provide a very basic type of persona: e.g. a 30 to 45-year old female, who works in water quality management, at a utility company of 100+ employees.

content marketing audience

To develop a more in-depth profile, more information is required.  What sort of technologies does she use to do her job?  How does she get information- social media, internet searches, conferences and workshops?  What sort of information does she need?

With all this quantitative data, you can begin to construct key personas as they change through the sales funnel.  Don’t forget that these personas represent real people, real clients.  How do your clients make decisions?  Consult with your customer service and sales teams to find out.  Better yet talk to the clients themselves. Attend in-person calls, trade shows, anywhere you can talk to real people.

Changing dynamics

It is also very important to understand that while your key personas can be mapped to different stages in your sales cycle, or to various types of content you are producing, the people your persona represents are not static or inflexible.  

Changes in the market can alter your personas attitudes toward your solutions: 

  • Has there been a major weather event (i.e. flood, drought, storms)? 
  • Has there been a major change in the regulatory framework? 
  • Is a certain sector heading into ‘boom’ conditions?

Before you develop your content calendar for the new year, try going back to the drawing board with your personas, looking closely at whether each one still accurately reflects your target audience’s current life situation and purchasing needs.

Conclusion

To develop and maintain your key personas, it’s important to take the time to talk to actual clients.  Let people know that you’re just as interested in learning what they may need now as you were when you last spoke with them.

If you do this regularly enough, you’ll notice that some answers have shifted over time, and it’s these shifts that should be informing your persona updates.

Now that your goals and audience are identified it is time to think about what tactics will appeal to your audience. Come back next week for the next installment:

Step 3: Choose tactics that achieve goals and engage prospects.

WaterCopy: Expert and professional B2B content writer for the water and environmental industries

Do you have need high-quality content to satisfy your audience?  Do you struggle producing enough white papers and case studies? Lack the time to write those blogs, that newsletter article?

That’s where WaterCopy comes in!

I am a highly-qualified environmental scientist, an expert in researching and writing top quality science-based content. Given the opportunity I will produce a quality content asset that will continue to bring value long after the investment is made. Contact me to discuss your next content project.


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How to plan your content to generate leads and boost sales

content marketing goals

Build a strategic content marketing plan in 5 easy steps

Introduction

Is yours a typical environmental and engineering services firm, focusing on the delivery of strong client work, recruitment of great people, and investment in technology for the company?  If so, it may be that marketing, in particular content marketing, is being neglected.

Or it may be that your content strategy is simply lumped into your overall marketing strategy. Although integration with your firm’s marketing strategy is important, the absence of a carefully developed and documented content strategy can make it difficult to convert content investments into business improvement.

Indeed, in today’s highly competitive and resource-constrained world, a strategic content marketing plan can make all the difference. 

Benefits of a strategic content marketing plan

In the past, environmental and engineering consultancies relied on personal referrals and repeat customers to sustain their businesses.  Marketing, commonly known as ‘business development’ in the consulting world, was largely about engaging with current and past clients. 

In today’s marketing world, however, referrals may not be enough.  Content marketing, on the other hand, builds trust.  Instead of receiving the transferred trust that comes from a typical referral, your company establishes that trust over time by providing your audience with quality content. 

Indeed, with the Internet such an important marketing phenomenon, content marketing is essential for professional service firms.  Content marketing involves creating, distributing, and sharing relevant, compelling, and timely content to engage customers, build relationships, and establish authority and thought leadership in your niche market.

Content marketing has proven benefits for any industry.  The most often-cited benefits are:

  • Generate leads
  • Building brand awareness
  • Engaging with prospects

Strategic content marketing benefits professional service firms in other ways as well.  Your services and products, water and wastewater treatment plants for instance, are big-ticket items with long service lives.  A sale depends on connecting with multiple decision makers.  Content marketing can help progress leads through this sometimes long, sales funnel.

The best way to ensure quality and consistency in your content is to have a plan.  A strategic content marketing plan.

A robust content marketing strategy shifts the focus of your content agenda.  Rather than a mad dash, it’s a smart, coordinated approach.  An approach that delivers consistent business improvement.  With a documented strategy, you can deliver quality content consistently.

Features of a strategic content marketing plan

A strategic content marketing plan:

  1. Identifies goals for content marketing that align with desired business outcomes.
  2. Describes your audience and how that audience changes through the sales funnel.
  3. Contains a content calendar that uses topics and tactics to lead your audience where you want them to go.
  4. Assigns metrics that will allow you to measure the success of your content marketing campaign.
  5. Schedules regular plan reviews to ensure continued relevance.

If you document your plan it becomes even more powerful.  Use it to engage management, the sales team, the entire work force.

This series of posts will take you through how to develop a strategic content marketing plan in 5 steps.  The first step is to set goals.

Step 1:     Set goals that focus your content marketing

By defining goals for your content everyone on the team understands what each asset is intended to achieve and how it will look when that happens.  Setting goals also allows you to measure the success of your content strategy.

content marketing plan

The goals for your content marketing must be consistent with your company’s desired business outcomes.  You need to be able to document which business outcome you want to impact through your content creation.

Remember, content marketing builds trust.  Your company builds trust over time by providing quality information.  Make your content marketing count by defining goals that will achieve the desired business outcomes.

High-level goals for strategic content marketing can be to:

  • Increase brand awareness.
  • Drive more traffic to your website.
  • Generate sales leads.
  • Convert more leads into customers.
  • Improve retention and drive upsell.

However, many content marketing plans fail to realize that goals change through the sales funnel.  You should define different goals for each stage of the funnel:

content marketing goals
  • Top-of-funnel goals should be about building awareness of your brand and your solutions.
  • Middle-of-funnel goals are about allowing prospects to evaluate your solution.
  • Bottom-of-funnel goals are fundamentally about converting leads into customers.

Top-of-funnel goals

At the top of the sales funnel you are working to increase awareness of your brand, your solution.  Your prospects are cold.  They may not even know they have a problem much less that you hold the solution.

Therefore, at the top of the funnel your content should provide information to your prospects about a problem in the industry.  A problem with a currently-available solution that may not be quite as good as your solution. 

Your actual product (aka your solution) should not be touted at the top of the funnel.  Focus on the science behind your innovative technology that sets your solution apart.

Thus, goals at the top of the funnel can be to:

  • Increase awareness
  • Increase engagement
  • Grow website traffic
  • Grow retargeting lists

Not all goals will apply to your situation.  There may be other goals that better suit your business.  Pick the ones that align with your business objectives.

Middle-of-funnel goals

In the middle of the funnel your prospect realizes they have a problem.  She is evaluating solutions, seeing which solution will solve that problem.  You draw her further into the middle of the funnel by offering useful, educational content she wants to download.  You are warming up the prospects and moving them into the funnel with offers.

Offers in the middle of the funnel should be ‘gated’. This means the prospect must supply a name and email address to download the offer.  You then use email to further engage with the prospect.

Goals in the middle of the funnel may be to:

  • Grow email lists/leads
  • Grow retargeting lists
  • Initial Customer Acquisition

Goals in the middle are about warming up your prospects.  You allow them to evaluate all the options at this point.  Getting them to pick your solution happens in the bottom of the funnel.

Bottom-of-funnel goals

At the bottom of the funnel, your prospect is making a decision.  A decision about how to solve their problem.  Your content in the bottom of the funnel is about convincing the prospect that your solution will solve their problem.

Your prospect is now paying more attention to what you offer.  She’s looking at different packages and options.  Your ultimate goal in the bottom of the funnel is to help that prospect make the final decision to purchase your solution.

Goals in the bottom of the funnel are about:

  • Nurturing leads and customers
  • Maximizing immediate customer value
  • Increasing retention
  • Increasing buyer frequency
  • Growing retargeting lists

Conclusion

Setting goals for your content marketing strategy is a powerful step.  Aligning content goals with business goals increases the efficiency and efficacy of you content investment.

Next week we’ll look at how understanding your audience will help you reach your content marketing goals in:

Step 2: ‘Speak’ to the right audience

WaterCopy: Expert and professional B2B content writer for the water and environmental industries

Do you have need high-quality content to satisfy your audience?  Do you struggle producing enough white papers and case studies? Lack the time to write those blogs, that newsletter article?

That’s where WaterCopy comes in!

I am a highly-qualified environmental scientist, an expert in researching and writing top quality science-based content. Given the opportunity I will produce a quality content asset that will continue to bring value long after the investment is made. Contact me to discuss your next content project.


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Accelerate your blog: 10 things every effective blog must have

effective business blog

Introduction

Is your company blog effective?  What makes a blog effective anyway?

You established your company blog to reap the benefits of blogging.  You want to establish thought leadership, build trust, and generate leads.

There are 10 actions you can take today to make your blog more effective.  Each one is just a small action, but they add up to an effective company blog.

  1. Know your AUDIENCE(s)

The trick is to create blog content for your buyer personas.  But who are you talking to?  For a water effective business blogindustry blog, your audience may change through the sales funnel.  There are project managers investigating a problem their company is facing.  There are upper management decision-makers considering proposed solutions.  There are technical boffins assessing if the proposed solution will solve the problem.

Your blog shouldn’t be about a hard sell.  It shouldn’t be a platform for discussing current trends.  Your blog should be a way to educate your audience.  A way of engaging with prospects and moving them through the funnel.

  1. Name your blog AUTHOR(s)

Naming a blog author establishes credibility and builds trust.  You can work on developing a unique voice in your industry.  Because your audience changes through the sales funnel, your content should too.  You might establish several blog authors, that address different aspects of your buyers’ journey.

Blogging is a key element in establishing your company as thought leaders.  Naming your authors provides a sound foundation to build on.

  1. Keep the same DOMAIN

A major benefit of a company blog is moving your company page up in the rankings of major search engines.  Each time you post a blog, a page is added to your website.  That’s another page for search engines to investigate and rank.  But it only works if your blog is on the same domain as your company website – blog.domain.com or domain.com/blog.

  1. Enable SUBSCRIBERS

Don’t miss the value of building up a following of loyal blog readers. The more readers that subscribe to your blog, the more opportunities you have to fill the top of your sales funnel.   You also increase the number of visitors coming to your website regularly.

Every time you post a blog a message goes out to your list, letting them know it’s up.  Your subscribers may share that email with friends and colleagues, who then may subscribe themselves.  Every new subscriber is a potential lead.

  1. Maintain CONSISTENCY

An effective blog provides its readers with quality content on a consistent basis.  This is where your blog planning pays off.  An important part of a blog plan is the publishing schedule.  With a publishing schedule in place, it is much easier to post regularly.  Whether you blog monthly, weekly, daily, or multiple times a day, you want to keep it consistent.

  1. Provide quality CONTENT

A corollary to blogging consistently is providing quality content in each post.  Without quality content your blog may not achieve the traffic goals as planned.  You should monitor responses to each blog and how they impact site traffic on a monthly basis.  You may need to up the frequency to achieve your traffic goals.

  1. Encourage ACTION

Encourage your audience to take an action in every post.  A clear Call to Action (CTA) will pull them further into your site.  After reading quality content, your reader is primed for more valuable content.  Be sure it is relevant to the topic of each post.

For example, a powerful CTA:

  • is concise, and
  • action-oriented (maybe a short phrase using an action verb),
  • that plays on a visitor’s fear of missing out, or
  • evokes excitement and enthusiasm to stimulate action.

You might add an incentive to convert, some added bonus for acting.  Just be sure to encourage action in every post.

  1. Facilitate SHARING

Your blog should facilitate sharing with social share buttons. It’s the way your readers will share that fantastic article you recently posted.  The success of your blog depends on how many people read it.  As a matter of fact, social sharing buttons increased click-through rates by an astounding 55%!

There are several plug-ins that allow social sharing.  Be sure to include them on your blog.

  1. Optimize for SPEED and MOBILE

Optimize your blog so that it loads quickly on all devices.  There are online tools you can use to check loading speeds and identify areas for improvement.  One thing to check first is the size of images on the page.

Given the increasing use of mobile phones for internet searching, be sure to optimize your blog for smartphones and tablets.

  1. Boost your rankings with SEO

Although there are many channels for promoting your blog, you want to ensure readers can find you through search engines.  Part of optimizing your blog is in optimizing your content.  As discussed in the blog: 4 Ws and an H: Blog planning in five steps a couple of weeks ago, planning your blog topics around keywords makes it easier to optimize them for SEO.  Your focus keyword should feature prominently featured in page titles, headers, alt tags, and images.effective business blog

Another trick is to link other relevant content within your website.  Perhaps you have white papers or case studies on a related topic.  Where appropriate link to your product or services pages.  Search engines love this sort of linking and it will help move you up the ranks.

Ranking high on searches is incredibly important.  In fact, Marketshare found that 75% of users never scroll past the first page of search results.

Conclusion

That’s ten actions you can take to increase the effectiveness of your company blog:

  1. Know your AUDIENCE(s)

  2. Name your blog AUTHOR(s)

  3. Keep the same DOMAIN

  4. Enable SUBSCRIBERS

  5. Encourage ACTION

  6. Maintain CONSISTENCY

  7. Provide quality CONTENT

  8. Facilitate SHARING

  9. Optimize for MOBILE and SPEED

  10. Boost your rankings with SEO

By taking these actions you will find your blog effectively:

  • increasing site traffic,
  • establishing your thought leadership and building trust,
  • moving you up in the search rankings, and
  • converting leads.

Is your company blog doing what you thought it would?  How do you ensure your blog is effective?

If your team is already working to capacity delivering quality services to your clients, how do you manage to produce and consistently deliver a quality blog every week?  WATER COPY can help!  I provide blog writing services that will keep your content machine running smoothly.  Contact me to discuss your blogging needs.

CONTACT A BETTER BLOG WRITER

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Blog Writing: It’s not just about words.  Write blogs that get clicked, read, and shared.

business blog writer

Introduction

You’ve decided you need to upgrade your company blog.  You need to provide quality content to your audience to build thought leadership and generate leads.  You need to quit filling your blog with product launch announcements and trade show pics.

You’ve written the blog plan.  You have a production schedule and a list of topics.  Now you need to write.  This can present a challenge, whether you like writing or not.  How does one go about writing a blog?

Check out these three tips on how to write a blog that gets clicked, read, and shared.

Tip 1: Get the basics right

There is a basic structure to any piece of quality content.  Get the basics right and your blog is that much more likely to get read.

Title/headline

The headline presents the first impression of post.  It’s important to get it right or readers won’t click through to read the content.  A headline should be actionable and keyword-focused.  Try to keep it brief.  Be clear and definitive, maybe even intriguing.

There are lots of guides out there on how to write a great headline.  Most agree that you can spruce up a mediocre headline by:

  1. including numbers,
  2. adding an intriguing adjective, or
  3. using action verbs.

The body copy

Any piece of content will be more engaging if it is focused on one emotionally compelling idea.  A blog post is no different.  You should have that emotionally compelling idea based on your keyword research, as discussed in last week’s post.  Now it’s time to write the post.

Always start with an outline.  Organize all the information that supports the one big idea and make sure it follows a logical flow.  Use headings and subheadings to divide the supporting information into sections.

Start with an introduction, where you tell the reader what you’re going to tell them.  Follow with the body copy, subdivided into sections with headings and subheadings.  This is where the real information is.  Finish with a conclusion that tells them what you told them.

Unique to blogs is the chance to get a conversation started.  Find a way to invite your readers to comment.  Follow the discussion and contribute solutions.

The call-to-action

Finish every post with a call-to-action.  As a powerful top-of-the-funnel tactic, your blog is the perfect place to pull prospects further into the funnel.  Get your readers to subscribe to your blog or to contact you or to read about your product and services.  Be sure to include that CTA.

Tip 2: Readability IS the new SEO darling

Although keywords and keyword phrases remain important, search engines are increasingly focused on readability.  Search engines want to be sure your content will fulfill the reader’s intent.  Most readers prefer easy-to-read text.  Here are some ways to make your text easy-to-read:

Use personal pronouns

Using personal pronouns gives your writing a conversational tone.  Personal pronouns seem to connect the reader to the writer.  A conversational tone helps your reader focus on your message rather than your language.business blog writer

Avoid jargon

In the water industry, it is easy to fall into using technical terms that may confuse some readers.  If you must use a technical term, especially when you’re writing for non-specialists, define it so all your readers can understand.

Avoid padding

Words like very, really, actually, or carefully don’t serve any purpose.  Keep in simple, keep it easy to understand.

By adopting an easy-to-read style, you can start engaging your audience.  Use personal pronouns, where appropriate.  Avoid jargon by choosing the right word. Avoid padding your text with words that serve no purpose.

Tip 3: Design it so readers will move right through to the CTA

You may not want to know this but not all your readers will read your entire blog.  Many blog readers (43%, according to Hubspot) admit to skimming content.  Rather than being offended by this, play to those readers.  Cater to all readers with the design of each blog.business blog writer

White space

Dense blocks of text can intimidate readers.  Clever use of white space – areas with no text or graphics – will lessen the stress.  Put in a few pull quotes to add variety to the blog’s visual flow.

Headings and subheadings

Headings and subheadings not only help with the flow of logic of the post, they provide a break from the text.  They allow skimmers to get the gist of the blog without having to read the entire article.  Optimize headings for keywords where possible.

Bulleted or numbered lists

Anytime your information allows, break up blocks of text with bulleted or numbered lists.  Again, they cater to skimmers, but they also help organize information into short concise portions.

Images

Photos, graphs, charts, and tables add visual appeal while providing in-depth information in an eye-catching format.  Keep graphs and charts relatively simple.

 

Conclusion

After all the meetings, the brainstorming, the planning, it’s time to write.  Writing posts for the company blog may never be your favorite thing to do but with these three tips you can help to ensure your post will get clicked, read, and shared.

 

How do you check the readability of your content?  Which tools do you like best?

 

If your team is already working to capacity delivering quality services to your clients, business blog writerhow do you manage to produce and consistently deliver a quality blog?  WATER COPY can help!  I provide blog writing services that will keep your content machine running smoothly.  Contact me to discuss your blogging needs.

CONTACT A BETTER BLOG WRITER

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